Terms and Conditions
TERMS AND CONDITIONS
Within this document, the terms “Personality Journeys”, “we”, ”us” and “our” refer to Personality Journeys Private Company IKE, which is registered under the Hellenic Tourism Organization (Licence Number: 0208E70000509101) and offers and operates all the trips listed on this website. All of our trips are offered subject to “Personality Journeys” standard terms and conditions, which can be found on our website.
Please review the terms and conditions set out in this document carefully prior to completing your reservation with us. Some of the key terms and conditions are set out below to ensure you are aware of the limitations of our obligations to you.
Please note that all travellers must be aged at least 18 years old (at the time of travel) for all of our trips, unless they are accompanied by an adult. Any travellers under 18 must be accompanied by an adult. Certain itineraries might include age-specific activities and in general all minors must be accompanied by an adult in order to participate in any activity.
It is entirely the responsibility of the trip’s participants to select a trip that is suitable based on their individual abilities, fitness level, and personal interests. When booking with us, we rely on you to make sure you are fit and healthy enough to partake in the trip you have booked. We also trust that you have thoroughly read the pre-trip information provided regarding any clothing, training, and medical requirements sufficiently in advance of your trip. Furthermore, all of the trip’s participants are required to behave in a considerate, polite, and respectful manner at all times towards their fellow travellers and the “Personality Journeys” team, and importantly, the natural environment.
If you or any of the people you are travelling with are diabetic, epileptic, or asthmatic, this information must be included on the reservation form or made clear to our team in advance of the trip. If you have a history of heart trouble, are allergic to bee/scorpion stings, or take daily prescription drugs, this also needs to be included on your form or made clear to us to ensure your health and safety.
If you or any of the people travelling with you have medical conditions or history that may pose a problem or require attention during the trip, you need to inform your guide(s). Please note that pregnant women, participants with a history of heart trouble, or any other potentially serious medical condition should consult their doctor or consultant before booking and embarking on a “Personality Journeys” trip. In this case, you should only book one of our trips if your doctor or consultant confirms that it is safe for you to do so.
TRAVEL DOCUMENTS VISAS AND PASSPORTS
The visa and passport requirements for visitors to Greece vary depending on the nationality of each individual traveller. Please note that these requirements might change at any time for reasons beyond our control. We will make every effort to provide you with accurate information about the visa and passport requirements; however, it is the responsibility of each traveller to check that they have the necessary travel documents and permissions for their respective nationality prior to embarking. Please note that we are not liable or responsible for any expenses or costs that arise if any traveller scheduled to participate in a “Personality Journeys” trip is not permitted to enter Greece.
When you pay a deposit towards your trip and return your Traveller Information Form, you are certifying that you do not have any medical or physical condition or disability that may create a hazard for you or any other travellers. By doing so, you are also confirming that you have received the correct vaccinations required for your trip. Please consult your doctor or medical practitioner regarding vaccinations and medical conditions prior to booking.
PERSONALITY JOURNEYS EXTERNAL ASSOCIATES
At times, we may use or recommend external travel companies or support services to cater to requests submitted by travellers. This is so we can provide services outside of the scope of what our team provide. When doing so, we strive to recommend only those companies who provide the highest-quality levels of service and we work side by side with these companies to attempt to attain special treatments for PJ travellers. However, we cannot and do not guarantee the quality, safety, or availability of services provided by third parties. Please note that “Personality Journeys” is not liable for any injury or expense that arises from any service or lack of service provided by any third party. “Personality Journeys” are not responsible for the standards of care that travellers experience when using the services recommended.
We are not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission or negligence of any party other than Personality Journeys and its employees.
Personality Journeys and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against us for any such loss, damage, injury, or death.
IMAGES & MARKETING
You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, Personality Journeys staff or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to us, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Before you embark on a trip with us, we strongly suggest that you check your personal and health insurance in order to make sure that your coverage is suitable based on your needs, and the needs of your family and dependants, in the unfortunate case of any loss of property or illness, injury, or death. We will be at your service in case you want us to suggest our affiliate travel insurance company.
We collect information about you,in order to be able to tailor and improve your personal travel experience with us. During the planning process, please be aware that we will ask you for personal information (some of which is mandatory, and some optional). In turn, we promise to protect your information and ensure that it is kept confidential. Rest assured, we also promise never to sell your information to anyone.
When you book a trip or make a reservation, we will ask you for some basic information, including your name, phone number, credit card number, and credit card expiration date. This is so we can identify who you are, maintain contact with you, and process your payment. In some cases, we might need to know your gender and age for identification purposes.
Please be aware that we might ask for more information than is normally required for a standard travel booking. This is because we endeavour to provide unparalleled customised service.
We respect and appreciate that our travellers wish or need to follow a particular diet. Because of this, whenever we can we attempt to cater to your choices and needs. To accomplish this, you need to record your dietary preferences on your booking form at the time of booking. We will then ensure this information is provided to your “Personality Journeys” guides. Your guides will then inform the relevant restaurants and hotels to meet your requirements.
FLIGHT AND PASSPORT DETAILS
In order to provide an airport pick-up or drop-off, we need to know your flight information. We also ask for this information to ensure you have adequate time to meet your flight home. In some cases, we may request your passport information, for example, if it is required by our local service providers or to facilitate your transportation.
At all times, we strive to protecting our traveller’s privacy and confidentiality. We endeavour to maintain the security and confidentiality of the information disclosed by our travellers in accordance with the strictest standards. We are always seeking better ways to ensure the security of personal information entrusted to us. We are committed to ensuring that any personal information disclosed to us is secure and is not used for any purposes other than what we require to deliver the service our travellers deserve and expect.
Regarding our scheduled or private sailing trips the itinerary route or the duration of stay in each island may alter in case weather conditions are not favourable. The final decision on this issue is always made by the captain. There are always alternatives to enjoy our stay no matter the potential route rescheduling. Moreover,regarding Sailing & Hiking Cyclades sailing trip, in case such route alterations are made necessary for safety reasons, we will have to adjust hiking routes accordingly.
Scheduled trips: As described in trip notes.
Tailor made sailing trips: 50% deposit upon booking confirmation & settlement 2 weeks before departure.Please note that until we have received your deposit payment at the time of confirmation, all arrangements are subject to availability and/or price change.
Tailor made itinerary planning: We require a nonrefundable deposit of €250 to begin planning your trip. To confirm a specific itinerary we collect a 30% deposit on the total trip price, or more if there are larger nonrefundable supplier amounts due (in some circumstances such as yacht or plane charter a larger non-refundable deposit may be required and separate terms will be drawn up). Please note that until we have received your deposit payment at the time of confirmation, all arrangements are subject to availability and/or price change. Final payment is due 60 days prior to the trip start date.
CANCELLATION BY “Personality Journeys” (Relevant to Trips with scheduled departures only)
“Personality Journeys” reserves the right to cancel any trip if there are too few participants, or if the quality of the trip or the safety of the travellers is judged to be compromised as such. In these rare cases, any refunds received by “Personality Journeys” will constitute full settlement. Please note that “Personality Journeys” cannot and does not assume responsibility for any losses incurred as a result of non-refundable air tickets.
CANCELLATION BY ‘Client’
If you have to cancel your trip for any reason, you are entitled to a refund of the following amounts depending on the type of your holiday:
Number of days prior to your trip:
SCHEDULED SAILING TRIPS
- More than 240 days, 100% refund of your deposit
- Between 61 and 239 days 50% refund of your deposit
- Between 30 and 60 days 40% refund of your trip’s cost
- Between 0 and 29 days 100% cancellation fee
SCHEDULED LAND TRIPS
- More than 30 days, 100% refund of your trip’s cost
- Between 16 and 29 days 70% refund of your trip’s cost
- Between 0 and 15 days 100% cancellation fee
PRIVATE SAILING TRIPS
- More than 240 days, 100% refund of your deposit
- Between 239 and 91 days prior to departure, 30% of the total charter fee is due.
- Between 46 to 90 days prior to departure, 50% of the total charter fee is due.
- Between 0 to 45 days prior to departure, 100% of the total charter fee is due.